Privacy Policy | Halo Security WA

This Privacy Policy explains how Forgepoint Operations Pty Ltd (ABN 99 699 579 952, ACN 699 579 952) trading as Halo Security WA ("we", "us", "our") collects, uses, stores and discloses personal information in connection with the halosecuritywa.com.au website and our services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect

The personal information we collect may include:

your name, phone number, email address and postal or site address;
information about your property or premises relevant to a quote or installation;
your customer type (residential, commercial, strata, builder, other);
images, plans or documents you choose to attach to an enquiry;
the content of your enquiry and any subsequent correspondence; and
technical information such as IP address, device and browser details, and pages visited.

2. How we collect it

We collect personal information directly from you when you complete our enquiry form, email or call us, or otherwise interact with us. We may also collect technical information automatically through our website and its supporting infrastructure (see our Cookie Notice).

3. Why we collect it

We use personal information to:

respond to your enquiry and prepare quotes;
arrange and deliver installations, inspections and support;
communicate with you about your project and our services;
maintain our records and meet legal, tax and regulatory obligations; and
improve the security, quality and performance of the website.

4. Consent and marketing

We only send marketing communications where you have consented or where it is otherwise permitted by law. You can opt out at any time by replying to any marketing message or emailing info@halosecuritywa.com.au.

5. Disclosure

We do not sell personal information. We may disclose personal information to:

employees, contractors and installers engaged to deliver services on our behalf;
trusted service providers who host our website, process enquiries or deliver email (including hosting, form submission, storage and email delivery providers, some of which may be located overseas);
professional advisers such as accountants, insurers and lawyers where reasonably required; and
government, regulatory or law enforcement bodies where required or authorised by law.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled consistently with the APPs.

6. Storage and security

Enquiries submitted through the website are stored in a secured backend with access restricted to authorised personnel. Files you attach to an enquiry are stored in a private, access-controlled storage location. We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No online transmission or storage system is completely secure and we cannot guarantee absolute security.

7. Retention

We retain personal information for as long as reasonably required to respond to your enquiry, deliver our services, meet legal and record-keeping obligations, and address any disputes. When no longer required, we take reasonable steps to destroy or de-identify it.

8. Access, correction and complaints

You may request access to, or correction of, personal information we hold about you by contacting us. You may also raise a privacy concern or complaint. We will acknowledge and respond to your request within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Children

The website is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The current version will always be available on the website with the effective date shown above.

11. Contact

Privacy enquiries can be sent to info@halosecuritywa.com.au or by post to Forgepoint Operations Pty Ltd, PO Box 4115, Baldivis WA 6171.