Care & Support

We're still here after the install.

Security doors, screens and shutters are mechanical products fitted to a building that moves. Small adjustments over time are normal. This page covers how to look after what we installed, and how to get help when something needs attention.

Request a Quote

Everyday Care

Looking after doors, screens and shutters.

Most products only need light, occasional attention. Coastal and near-coastal properties in Rockingham, Port Kennedy, Secret Harbour and Mandurah collect salt, so rinsing matters more here than it does inland.

Doors & screens

  • Rinse frames and mesh with fresh water every few months — more often near the coast.
  • Wash with mild soapy water and a soft brush or cloth. Never use abrasive pads or solvents.
  • Keep the bottom track and drainage holes clear of sand and leaf litter.
  • Lightly lubricate locks and hinges with a dry silicone spray, not oil-based products.
  • Don't hang anything from the door leaf or lean objects against the mesh.

Roller shutters

  • Keep the bottom rail and guide channels clear of sand and debris.
  • Operate the shutter fully up and fully down regularly rather than leaving it part-way.
  • Rinse the guides and hood with fresh water periodically.
  • Stop using a motorised shutter immediately if it sounds or moves abnormally, and call us.
  • Know where the manual override is before you need it.

Adjustments

What's normal, and what isn't.

Buildings settle and seasonal movement is real. A door that begins to catch slightly, a latch that needs a firmer push, or a screen that squeaks is usually a small adjustment rather than a fault. Get in touch early — a five-minute tweak is easier than a repair.

Contact us straight away if a lock will not engage, a door will not close, mesh is torn, glass is damaged, or a motorised product stops mid-travel. Those are safety and security matters.

Warranty

How warranty works.

Products carry the manufacturer's warranty applicable to the specific product supplied, and our installation workmanship is covered separately. The exact terms and periods are set out on your quote and invoice, because they differ by product and mesh type.

Nothing on this page limits your rights under the Australian Consumer Law. Damage from impact, attempted forced entry, unauthorised modification, harsh cleaning products or a lack of basic maintenance is not a product fault.

Booking Help

Getting something fixed.

Call 0409 788 902 or email info@halosecuritywa.com.au. It helps if you can tell us the property address, roughly when the work was done, which door or window is involved, and what it's doing now. A photo saves everyone a trip.

We also repair and service doors, screens, shutters and locks that Halo did not originally install, where parts are still available.

Related

Repairs & MaintenanceHome Safety & AccessFAQHow We WorkContact Halo

Request a Quote

Need something looked at?

Choose 'Book a repair or service' in the form below and tell us what's happening.

What can we help with?

Give us either a phone number or an email address — whichever suits you.

Before you upload

Please do not upload sensitive personal information, security codes, passwords, active access credentials or confidential third-party information unless it is necessary for your enquiry.

Up to 3 files, 5 MB each, 15 MB total. Supported: PDF, JPG, PNG, WEBP, HEIC, DOC, DOCX. Uploaded files are stored privately and are not publicly accessible.

We collect the information in this form, including any files you upload, so Forgepoint Operations Pty Ltd trading as Halo Security WA can respond to your enquiry, assess the requested work and, where relevant, prepare a quotation. We handle your information in accordance with our Privacy Policy. Submitting an enquiry or quotation request does not create a contract for work.

Privacy questions: info@halosecuritywa.com.au

CallEmailQuote